• Terms & Conditions

    Brand Name: Shivruchi


    Website: [www.shivruchi.com]


    By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using the site or making any purchase.

    1. General

    • This website is owned and operated by Shivruchi, a Varanasi-based company.

    • These Terms govern your use of the website and services provided through it.

    • By using our website, you agree to comply with all terms mentioned herein.

    2. Products & Orders

    • All our products are made using hygienic and quality standards.

    • Product images are for illustration purposes only. Actual products may slightly vary.

    • We reserve the right to accept or reject any order at our sole discretion.

    • Orders once placed cannot be cancelled after processing.

    3. Pricing & Payments

    • All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes.

    • We reserve the right to modify prices at any time without prior notice.

    • Payments are accepted via secure payment gateways. We do not store your card or banking information.

    4. Shipping & Delivery

    • We deliver across India and selected international locations.

    • Delivery timelines vary by location and product availability.

    • Shipping charges, if any, will be shown at the time of checkout.

    5. Returns & Refunds

    • Due to the perishable nature of food items, we generally do not accept returns.

    • In case of damaged or wrong product delivery, please contact us within 48 hours of receiving the product with proof (photo/video).

    • Refunds or replacements will be provided only after proper verification.

    6. Intellectual Property

    • All content on the website, including images, logo, text, and design, is the property of Shivruchi.

    • No part of this website may be copied, reproduced, or used without written permission.

    7. User Conduct

    You agree not to:

    • Use the website for any unlawful purpose.

    • Attempt to hack or disrupt the website or server.

    • Post any misleading, offensive, or harmful content.

    8. Limitation of Liability

    • Shivruchi will not be liable for any direct or indirect damages arising from the use of our products or website.

    • All purchases are made at the customer's own risk and discretion.

    9. Governing Law

    These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Varanasi, Uttar Pradesh.

    10. Contact Us

    If you have any questions regarding these Terms, please contact:
    Email: info@shivruchi.com
    Phone: [+91-9450369798]
    Address:  A6/17 A1 Sadar Muhal, Mukeemganj,

                         Varanasi, Uttar Pradesh, India

    Shivruchi – Ghar Ka Swaad Aapke Dwaar
    Authentic Banarasi Taste Delivered to Your Doorstep